At CairoKat, we are committed to customer satisfaction with our 100% halal-certified pet food products. This Refund and Cancellation Policy outlines the procedures for canceling orders and requesting refunds. By placing an order through our website or authorized platforms, you agree to the terms below.

1. Cancellation of Orders

   • Online Orders:
     • Orders may be canceled within 2 hours of placement for a full refund, subject to applicable processing fees.
     • To cancel, contact our customer support team via email at help@cairokat.com, by calling +91-8235001895, or through the cancellation option on our website (www.cairokat.com).
     • Cancellations requested after 2 hours are subject to CairoKat's discretion and may not be eligible for a refund.
   • Bulk or Subscription Orders:
     • Bulk orders or subscriptions require at least 48 hours' notice for cancellation before the scheduled delivery date. Late cancellations may result in forfeiture of deposits or payments.
     • Subscription cancellations will take effect from the next billing cycle.

2. Refund Eligibility

   • Defective or Damaged Products:
     • Refunds are available for products that are defective, damaged during transit, or do not meet our halal certification standards (e.g., compromised packaging or incorrect items).
     • Customers must report issues within 48 hours of delivery, providing evidence such as photos of the product and packaging.
   • Non-Delivery:
     • Refunds will be issued for orders not delivered due to errors on CairoKat's part, provided accurate delivery details were provided.
   • Ineligible Refunds:
     • No refunds will be issued for products opened, used, or improperly stored, except for verified quality issues.
     • Refunds will not be provided for customer errors (e.g., ordering the wrong product or providing incorrect delivery details).

3. Refund Process

   • Request Submission: Submit refund requests via email to help@cairokat.com or by calling +91-8235001895, including order details and evidence (e.g., photos, order number). Requests can also be submitted through the refund request form on our website (www.cairokat.com).
   • Verification: CairoKat will verify requests within 24 hours of receipt. Customers may need to return defective products at our expense.
   • Processing Time: All refund requests escalated to our customer support team will be processed within 3 days only from the date of escalation. Refunds will be issued to the original payment method or as store credit, at CairoKat's discretion.
   • Processing Fees: Refunds may be subject to deduction of processing fees (e.g., payment gateway charges).

4. Contact Us

   For assistance with cancellations or refunds, contact:

   • Email: help@cairokat.com
   • Phone: +91-8235001895
   • Address: Near Saudagar Manzil, Dilawarpur, Munger, Bihar, India
   • Website: www.cairokat.com

5. Compliance with Indian Law

   This policy complies with the Consumer Protection Act, 2019 (India). We aim to resolve all refund and cancellation disputes within 30 days, as per regulatory requirements. CairoKat reserves the right to update this Refund and Cancellation Policy. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.