Welcome to CairoKat, a halal-certified pet food brand in India dedicated to providing high-quality, ethically sourced nutrition for pets. By accessing our website, purchasing our products, or engaging with our services, you agree to be bound by the following Terms and Conditions. Please read them carefully. If you do not agree, please refrain from using our services or purchasing our products.

1. Definitions

   • "CairoKat", "we", "us", or "our" refers to CairoKat, an Indian company offering 100% halal-certified pet food products for dogs, cats, and other pets.
   • "Customer", "you", or "your" refers to any individual or entity purchasing our products or using our website.
   • "Products" refers to all halal-certified pet food, treats, supplements, and related items offered by CairoKat.
   • "Services" includes our website, online ordering, delivery, and customer support.

2. Halal Certification

   All CairoKat products are 100% halal-certified, complying with Islamic dietary laws as prescribed by Shariah. Our products are free from pork, pork by-products, alcohol, and other prohibited (haram) ingredients. We source ingredients from suppliers adhering to halal standards, and our production processes, including processing, packaging, and storage, are certified by recognized halal certification bodies in India (e.g., Jamiat Ulama-i-Hind Halal Trust).

3. Products and Services

   CairoKat offers premium halal-certified pet food products, including dry food, wet food, treats, and supplements, formulated to meet the nutritional needs of pets. Product descriptions, prices, and availability are subject to change without prior notice. We strive to ensure accuracy but are not liable for errors in product listings.

4. Ordering and Payment

   • Order Placement: Orders can be placed via our website or authorized platforms. All orders are subject to availability and confirmation.
   • Payment: Payments must be made in full at the time of ordering via methods listed on our website (e.g., UPI, credit/debit cards, net banking). Prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
   • Cancellations and Refunds:
     • Orders may be canceled within 2 hours of placement for a full refund, subject to processing fees as applicable.
     • Refunds for defective or damaged products will be processed after verification, as per our Return Policy (available on our website).
     • No refunds will be issued for products opened or used, except in cases of quality issues verified by CairoKat.

5. Delivery

   • Delivery Areas: We deliver to locations specified on our website. Delivery times are estimates and may vary due to logistics, weather, or other factors beyond our control.
   • Accuracy of Details: Customers must provide accurate delivery and contact information. CairoKat is not responsible for delays or non-delivery due to incorrect details.
   • Shipping Costs: Shipping charges, if applicable, will be displayed at checkout.

6. Product Safety and Usage

   • Pet Safety: Our halal-certified products are formulated with high-quality, permissible ingredients to meet nutritional standards. Customers are responsible for ensuring products are suitable for their pets' age, breed, and health conditions. Consult a veterinarian for dietary advice.
   • Allergies and Sensitivities: Product labels list ingredients and potential allergens. CairoKat is not liable for adverse reactions due to undisclosed pet allergies or improper use. Please review ingredient lists carefully.
   • Storage: Customers must store products as per instructions to maintain quality and safety.

7. Intellectual Property

   All content on our website, including logos, product images, and descriptions, is the property of CairoKat or its licensors and is protected by Indian copyright and trademark laws. Reproduction, distribution, or use without prior written consent is prohibited.

8. Limitation of Liability

   • CairoKat is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services, including but not limited to pet health issues, delivery delays, or website errors.
   • Our liability is limited to the amount paid for the specific product or service.

9. Privacy

   Your personal information is handled as per our Privacy Policy, available on our website. By using our services, you consent to the collection and use of your data as outlined.

10. Consumer Protection

    As per the Consumer Protection Act, 2019 (India), we are committed to addressing customer grievances. Complaints can be filed via our customer support channels, and we aim to resolve issues within 30 days.

11. Governing Law

    These Terms and Conditions are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Patna, Bihar in India.

12. Changes to Terms

    CairoKat reserves the right to update these Terms and Conditions at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

13. Contact Us

    For questions, complaints, or further information, please contact:

    • Email: help@cairokat.com
    • Phone: [+91-8235001895]
    • Address:Near Saudagar Manzil, Dilawarpur, Munger, Bihar
    • Website: www.cairokat.com